Quality and communication
The Quality Management System (QMS) is the name given to the set of documented procedures necessary to implement Quality Management, based on an organizational structure and certain resources.
A QMS should work to build the necessary trust in services that truly meet the customer's needs / expectations, placing more emphasis on preventing problems than detecting them after they happen.
Additionally, it must be applied to all processes, activities or tasks that affect the quality of a product or service, so it must be as broad as possible to reach the quality objectives.
Finally, it must maintain and enable continuous improvement of quality, at all levels and in all areas of the organization. Therefore, the QMS is a living entity, which must be reviewed and adapted as the organization or its activities evolve.
